This notice explains what personal data we collect when you use this website or place an order, why we use it, and the rights you have over it.
Peptídeos Brasil, based in Brazil, is the controller of the personal data described in this notice under Brazil's General Data Protection Law (LGPD, Law 13,709/2018). For any privacy question or request, including to reach our data protection officer, contact support@peptideosparaobrasil.com.
When you place an order we collect your name, email address, phone number, delivery address and any order notes you choose to add, together with the details of your order. If you contact us we keep the content of that correspondence. We do NOT collect or store your card details — those go directly to our payment provider.
We use your data to process and deliver your order, to send order confirmations and shipping updates, to answer your enquiries, and to keep the accounting records the law requires. If you begin a checkout but do not complete it, we may send you one reminder email about that unfinished order; every such email carries a one-click unsubscribe link, and opting out never affects the confirmations or shipping updates for orders you do place. Our legal bases under Article 7 of the LGPD are performance of our contract with you, compliance with legal and regulatory obligations (tax and accounting records), and our legitimate interests (responding to enquiries, following up on unfinished orders, and preventing fraud).
We use Google Analytics to understand how visitors find and use the site so we can improve it. It places cookies in your browser and collects information such as the pages you view, how long you stay, your approximate location (derived from your IP address), and your device and browser type. This information is processed by Google on our behalf. We do not use it to build advertising profiles and we never sell it. Separately, we set one strictly necessary session cookie so our own staff stay signed in to the admin area, and your basket is stored locally in your browser rather than on our servers. You can block or delete cookies in your browser settings at any time, or install Google's opt-out add-on at tools.google.com/dlpage/gaoptout to stop Analytics collecting your data. If you arrive through a partner referral link, the referral code is stored in your browser's local storage for up to 30 days so the matching discount can be applied at checkout; it contains no personal data. If you ask to be notified when a product is back in stock, we keep your email for that purpose only and delete it once that single notification has been sent.
We share data only with the service providers needed to run the shop, each acting on our instructions: our hosting and database providers (Vercel and Google Firebase), our email provider (Resend) for order confirmations, our payment provider for processing your payment, the courier who delivers your parcel, Google Analytics for website statistics, and Meta/WhatsApp where you choose to contact or order via WhatsApp. We never sell your data.
Some of these providers process data outside Brazil, mainly in the United States and the European Union. These international transfers are made in accordance with Article 33 of the LGPD, under contractual clauses that give your data a level of protection equivalent to that required by Brazilian law.
We keep order and transaction records for as long as Brazilian tax, accounting and consumer law requires (as a rule, 5 years), and enquiry correspondence for no longer than we need it to support you. After that, data is deleted or anonymised.
Under Article 18 of the LGPD you have the right to confirmation that we process your data, to access it, correct it, request its anonymisation, blocking or deletion, obtain a portable copy, learn who we share it with, and withdraw any consent you have given. To exercise any of these, email support@peptideosparaobrasil.com and we will respond within the time the law allows (up to 15 days for a full response).
If you are unhappy with how we have handled your data, you can petition the Brazilian National Data Protection Authority (ANPD) at www.gov.br/anpd, or take the matter to a consumer protection body (Procon).
Access to order data is restricted to authorised staff and protected by authentication. Data is transmitted over encrypted connections (HTTPS) and stored with reputable providers. No system is perfectly secure, but we take appropriate measures to protect your information.
We may update this notice from time to time. The version published on this page is the one that currently applies.
Questions about your order? Email support@peptideosparaobrasil.com or message us on WhatsApp.